Shipping policy

Shipping Policy

We want receiving your RYSEN order to be simple and straightforward. Please ﬁnd all current delivery information below.

Where We Deliver

RYSEN currently delivers within Cyprus only, to areas covered by BOX NOW.

All orders are delivered to BOX NOW lockers. Home delivery is not currently available.

Shipping Cost

Standard shipping within Cyprus is €2.

We oﬀer free shipping on orders of €100 or more.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

Delivery Details & BOX NOW Locker

When placing your order, you will be asked to provide your:

* Full name

* Delivery address

* Postcode

* Phone number

* Email address

Your postcode will be used to arrange delivery to a nearby available BOX NOW locker.

Once your parcel is ready for collection, BOX NOW will notify you using the contact details
provided with your order and let you know where your parcel can be collected.

Please make sure that the information you provide when placing your order is accurate.

Delivery Time

Orders are expected to be delivered within approximately 3–5 business days.

Delivery times are estimates and may occasionally be aﬀected by weekends, public holidays,
periods of high demand or circumstances outside our reasonable control.

Locker Availability

If the intended BOX NOW locker is full or unavailable at the time of delivery, BOX NOW may
redirect your parcel to another nearby available locker.

You will be notiﬁed by BOX NOW of the locker where your order is available for collection.

Incorrect Details or Delivery Changes

If you notice that you have provided incorrect delivery or contact information, or need to request a change, please contact us as soon as possible through our customer service email or the contact form on our website.

Where possible, RYSEN will contact BOX NOW to request the change on your behalf.

Please note that once an order is already in transit, a requested change may not always be possible.

If an error is made by RYSEN when arranging your delivery, we will take responsibility for correcting it.

Uncollected Orders

Your order must be collected within the collection period communicated to you by BOX NOW.

If your order is not collected within this timeframe and is returned to RYSEN, we will contact you using the contact details provided with your order.

If you would still like to receive your order, we can arrange re-delivery. The additional shipping cost for re-sending an uncollected order will be the customer’s responsibility.

If we do not hear from you within 14 days of contacting you, the order will be cancelled and a refund will be issued for the amount paid for the order.

Failure to collect an order does not, by itself, constitute an exercise of your statutory right of withdrawal. If you wish to return or withdraw from an order, please refer to our Returns, Refunds & Exchanges Policy.

Lost, Damaged or Delayed Orders

If your order appears to be lost, arrives damaged, or you experience a signiﬁcant delivery issue, please contact RYSEN as soon as possible through our customer service email or website contact form.

We will investigate the issue with BOX NOW and assist you in resolving it in accordance with your applicable consumer rights.

Please provide your order number and any relevant information or photographs that may help us investigate the issue.