Privacy policy
RYSEN Activewear - Privacy Policy
Last updated: 27/9/26
At RYSEN Activewear, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, contact us, subscribe to our marketing communications or otherwise interact with RYSEN Activewear.
This Privacy Policy should be read together with our Terms & Conditions and any other policies available on our website.
1. Who We Are
RYSEN Activewear is responsible for the personal information we collect and process in
connection with our online store, except where another party acts as an independent controller as described in this Privacy Policy.
Brand Name: RYSEN Activewear
Business Address: Larnaca 6012, Cyprus
Email: info@rysenactivewear.com
For the purposes of applicable data protection law, including the General Data Protection Regulation (“GDPR”), RYSEN Activewear is the data controller in relation to the personal information for which we determine the purposes and means of processing.
2. Personal Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of personal information:
Contact and identification information
This may include your:
* name;
* email address;
* telephone number;
* delivery or billing address; and
* postcode.
Order and transaction information
When you make a purchase, we may collect information relating to your order, including:
* products purchased;
* order number;
* order value;
* delivery information;
* payment and transaction status;
* returns, refunds or exchanges; and
* other information necessary to process and fulfil your order.
Payments are processed through the payment methods and payment service providers available at checkout. RYSEN does not ask customers to provide full payment card details to us by email, contact form or other informal communication.
Customer service information
When you contact us, make a complaint, request a return or exchange, exercise your right of withdrawal or otherwise communicate with us, we may process the information you provide in connection with your request.
Website, device and usage information
When you use our website, certain technical and usage information may be collected
automatically, including information such as:
* IP address;
* browser and device information;
* cookie or similar technology identifiers;
* website interactions;
* pages viewed; and
* information about how you interact with our online store.
The collection and use of certain non-essential information is subject to your cookie and privacy preferences where required by applicable law.
Marketing information
If you choose to subscribe to RYSEN marketing communications, we may collect your email address and information relating to your marketing preferences and interactions with our communications.
3. How and Why We Use Your Personal Information
We may use personal information for the following purposes:
To process and fulfil your order: including processing transactions, confirming orders, arranging delivery, communicating about your purchase and handling returns, refunds and exchanges.
To provide customer service: including responding to questions, complaints, return requests, withdrawal requests and other communications.
To operate and improve our website and services: including maintaining website functionality, understanding how our store is used and improving the customer experience.
To protect our business and customers: including detecting, investigating and preventing fraud, security incidents, misuse or unlawful activity.
To comply with legal obligations: including applicable accounting, tax, consumer protection, record-keeping and other legal requirements.
To provide marketing communications: where you have subscribed or where marketing is otherwise lawfully permitted, we may send you information about RYSEN, including product launches, news, updates, offers and promotions.
To support personalization, analytics and related services: where permitted and, where required, with your consent, including through Shopify services and technologies described below.
4. Legal Bases for Processing
Under the GDPR, we rely on different legal bases depending on why we process your personal information.
These may include:
Performance of a contract: where processing is necessary to process your order, receive
payment, arrange delivery, manage returns or otherwise perform our contract with you.
Legal obligation: where processing is necessary for us to comply with an applicable legal or regulatory requirement.
Legitimate interests: where processing is necessary for our legitimate business interests, such as protecting our website and business, preventing fraud, providing customer service and improving our operations, provided that those interests are not overridden by your rights and interests.
Consent: where you have given us consent for a particular purpose, including certain marketing communications or the use of non-essential cookies and similar technologies where consent is required.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
5. Marketing Communications
If you choose to subscribe to RYSEN marketing communications, we may use your contact information to send you RYSEN news, product launches, updates, promotions and other marketing communications.
Where consent is required by applicable law, we will send these communications on the basis of your consent or another lawful basis where applicable.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications or by contacting us at info@rysenactivewear.com
Unsubscribing from marketing communications will not prevent us from sending you nonmarketing communications that are necessary in connection with an order,
return, refund, delivery or customer service request.
6. How We Share Personal Information
We do not disclose personal information unnecessarily.
We may share personal information with service providers and other parties where this is necessary to operate our store, provide our services, fulfil orders, process payments, comply with legal obligations or protect our legitimate interests.
These may include:
Shopify
Our online
store is hosted by
Shopify.
Shopify
provides the
e-commerce
infrastructure that allows us to operate our online
store and
may
process personal information when you visit, interact with or make a
purchase
from our
website.
Shopify may
process information as a service
provider to
RYSEN and, in certain
circumstances,
for its own purposes as described in its privacy documentation and applicable
terms.
Shopify Network Intelligence is currently enabled for our store. This means Shopify may use information relating to customer interactions with our store together with information from interactions with Shopify and other merchants to provide certain enhanced services, including services relating to personalization, store performance, analytics and advertising.
Information may therefore be shared with Shopify and relevant third parties, including parties located in countries other than the country in which you live, as necessary to provide these services.
You can learn more about how Shopify handles personal information through the Shopify Consumer Privacy Policy.
You can also learn about and exercise certain privacy choices relating to Shopify processing through the Shopify Privacy Portal.
Shopify specifically requires these disclosures and privacy links for merchants using Network Intelligence.
Payment providers
Personal information necessary to process a payment may be shared with the payment service providers available through our checkout, including Revolut and other payment providers associated with the payment method you select.
These providers may process transaction and payment information in accordance with their own legal obligations and privacy practices.
Delivery providers
Where necessary to fulfil and deliver your order, relevant information may be provided to our delivery provider, including BOX NOW.
This may include information such as your name, telephone number, email address, postcode and other information necessary to arrange and notify you about delivery.
Service providers
We may use service providers that assist us with the operation and functionality of our online store, communications, website performance or other business functions.
Such providers may process personal information only to the extent relevant to the services they provide and subject to applicable data protection requirements.
Legal and regulatory purposes
We may disclose personal information where required by law, legal process or a competent authority, or where reasonably necessary to establish, exercise or defend legal claims, prevent fraud or protect our rights or the rights of others.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies that help the website function and may also support analytics, personalization and other services.
Some cookies are necessary for the website and checkout to operate correctly.
Other cookies or similar technologies may be used for purposes such as analytics,
personalization or marketing.
Where required by applicable law, non-essential cookies and similar technologies are used based on your consent.
Our Shopify privacy settings currently provide a cookie consent banner for visitors in Cyprus.
Shopify states that when its automated privacy tools are properly used, customer consent
choices are respected in relation to Shopify Network Intelligence, including restrictions on nonessential uses where consent has not been provided.
You can manage your choices through the cookie/privacy controls made available on our website.
Please note that strictly necessary cookies may operate without consent where they are required for essential website functions.
8. Shopify Network Intelligence
We currently use Shopify Network Intelligence.
When this feature is enabled, Shopify may securely use customer data from interactions with our store together with data from interactions with Shopify and other Shopify merchants to provide Enhanced Services.
These services may support features such as personalization, understanding customer
interactions, improved store performance and more relevant advertising.
For customers in the European Economic Area, Shopify requires consent for certain advertisingrelated uses based on activity across the store, Shopify and other merchants, and customers must be able to withdraw that consent.
You can manage relevant consent choices through the privacy controls available on our website and can learn more about Shopify’s processing through the Shopify Privacy Portal referenced above.
No other Shopify merchant is given access to RYSEN’s customer data through Network Intelligence.
9. International Transfers
Some of the serviceproviders that support our website and business may operate or
process personal information in countries outside Cyprus or the European Economic
Area.
Where personal information is transferred internationally, appropriate measures
are used where required by applicable data protection law to protect that information.
In particular, Shopify may process or make personal information available in other countries as described in its privacy documentation and contractual arrangements.
For more information about Shopify’s processing and international data practices, please refer to the Shopify Consumer Privacy Policy linked above.
10. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
* fulfil and manage orders;
* provide customer service;
* handle returns, refunds and disputes;
* maintain appropriate business and transaction records;
* comply with accounting, tax and other legal obligations;
* prevent fraud and protect our legal interests; and
* establish, exercise or defend legal claims.
Different categories of information may be retained for different periods depending on the purpose for which they are processed and applicable legal requirements.
Where information is no longer required, we will delete, anonymise or otherwise handle it in accordance with applicable data protection requirements.
11. Your Data Protection Rights
Depending on the circumstances and subject to applicable law, you may have the right to:
* request access to the personal information we hold about you;
* request correction of inaccurate or incomplete personal information;
* request deletion of your personal information;
* request restriction of certain processing;
* object to certain processing based on legitimate interests;
* receive certain personal information in a portable format;
* withdraw consent where processing is based on your consent; and
* object to or withdraw from direct marketing.
These rights are subject to the conditions and exceptions provided by applicable law.
To exercise a privacy right in relation to personal information controlled by RYSEN, please contact us at:
info@rysenactivewear.com
We may need to verify your identity before completing certain requests.
Where Shopify independently processes information for its own purposes, certain rights may also be exercised directly through the Shopify Privacy Portal.
You also have the right to lodge a complaint with the competent data protection supervisory authority if you believe that your personal information has been processed in violation of applicable data protection law.
12. Children’s Privacy
Our website and products are not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required.
If you believe that a child has provided personal information to us inappropriately, please contact us.
13. Security
We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our store also relies on Shopify and other service providers for parts of the technical infrastructure used to operate our website and process transactions.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
14. Third-Party Links
Our website may contain links to websites or services operated by third parties.
If you follow a third-party link, that party may process your information according to its own privacy practices. RYSEN is not responsible for the privacy practices of independent third-party websites or services.
We encourage you to review the relevant privacy information before providing personal information to a third party.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, service providers or legal requirements.
The latest version will be published on this page and the “Last updated” date will be revised accordingly.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, how we process your personal information or would like to exercise your data protection rights, please contact:
RYSEN Activewear
Business Address: Larnaca 6012, Cyprus
Email: info@rysenactivewear.com
We aim to respond to customer enquiries within 1–2 business days.