Returns, Refunds & Exchanges Policy

 
We hope you love your RYSEN pieces. If something isn’t quite right, we’re here to help.

Returns & Your Right of Withdrawal

You have the right to withdraw from your online purchase within 14 days of receiving your order, without having to provide a reason.

To exercise your right of withdrawal, you must inform us of your decision within this 14-day period through a clear statement.

You can exercise your right of withdrawal through our online Withdrawal Form [link] or by contacting us through our website contact form or by email at [RYSEN customer service email].

If contacting us directly, please include your name and order number so we can identify your order and assist you.

After notifying us of your decision to withdraw, the item(s) must be sent back within 14 days.

We will provide you with the return instructions and return address.

Nothing in this policy affects your statutory consumer rights.

Return Condition

You may inspect and try on your RYSEN items as you would reasonably do when purchasing clothing in a physical store.

When trying on your items, please handle them with care.

Returned items should be securely packaged to protect them during transit and should not show signs of use beyond what is reasonably necessary to inspect and try them on.

Please ensure that:

* sewn-in labels have not been removed or cut;

* items have not been washed or worn for exercise or extended use;

* items are returned without stains, make-up, deodorant marks or other visible signs of wear;

* items are free from strong odours or other signs of use; and

* items have not been damaged after delivery.

You are responsible for any diminished value of the goods resulting from handling beyond what is
necessary to establish their nature, characteristics and fit.

Return Shipping

For returns due to a change of mind, fit or size preference, the direct cost of returning the item to RYSEN is the customer’s responsibility.

You may use the shipping provider or return method that is most convenient for you.

We strongly recommend using a trackable shipping method and keeping your proof of postage until your return has been completed.

Once you contact us, we will provide the return address and any information required to send your item back safely.

Refunds

When exercising your statutory right of withdrawal, we will reimburse all payments received from you in relation to the returned order, including the cost of our standard outbound delivery where applicable.

If you chose a delivery method that costs more than our standard delivery option, any additional delivery cost above our standard delivery charge does not have to be reimbursed.

Refunds will be made without undue delay and no later than 14 days from the date you inform us of your decision to withdraw.

We may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

If you would like to provide proof of return before your parcel reaches us, you may email us your proof of postage or tracking information, together with your order number, at info@rysenactivewear.com 

Once your refund has been processed by RYSEN, please note that the time it takes for the funds to appear in your account may depend on your bank or payment provider.

Refunds will be made using the same payment method used for the original transaction, unless otherwise expressly agreed.

The direct cost of returning an unwanted item to RYSEN remains the customer’s responsibility.

For partial returns, you will be refunded the amount paid for the item(s) returned.

Size Exchanges

Need a different size? Please contact us before sending your item back. We’re happy to help you choose the size that may work best for you before arranging an exchange.

Size exchanges are available subject to stock availability.

For voluntary size exchanges:

* the customer is responsible for the cost of returning the original item to RYSEN; and

* the customer is responsible for the shipping cost of sending the replacement size.

We recommend contacting us before returning your item so we can confirm availability and assist you with sizing.

If the requested size is unavailable, you may choose to proceed with a return and refund in accordance with your applicable rights.

Faulty, Defective or Incorrect Items

If you believe your item is faulty, has a manufacturing defect, does not conform to what was ordered or you received an incorrect item, please contact us as soon as possible.

Please provide your order number, a description of the issue and clear photographs where appropriate. We may ask for the item to be returned so that the issue can be assessed.

RYSEN products are covered by the statutory legal guarantee provided under applicable consumer law. For new goods, this includes a minimum two-year legal guarantee from the date of delivery.

Where an item is faulty or does not conform to the contract, you are entitled to the remedies provided by applicable consumer law. Depending on the circumstances, these may include repair
or replacement, a price reduction, or termination of the contract and refund.

Where a serious lack of conformity becomes apparent within 30 days of delivery, additional statutory rights may apply, including the right to reject the goods and terminate the contract or request immediate replacement.

Where RYSEN is responsible for supplying faulty, non-conforming or incorrect goods, you will not be charged the necessary shipping costs associated with providing the applicable remedy.

The statutory legal guarantee does not cover damage resulting from misuse, accidental damage, failure to follow the product’s care instructions or normal wear and tear.

Nothing in this section limits your statutory consumer rights.

How to Start a Return or Exchange

To arrange a return or size exchange, please contact us through:

Email: info@rysenactivewear.com

Contact form in our website 

For returns under your statutory right of withdrawal, you may also use our  Withdrawal Form 

Please include your name and order number and let us know whether you would like to return your item or request a size exchange.

For size exchanges, let us know which size you would like instead so we can check availability and assist you before you send your item back.

We will then provide you with the relevant return instructions and return address.

Questions?

If you’re unsure about your return, exchange or sizing, please contact us. We’re happy to help.